Frequently Asked Questions
Most frequent questions and answers
Term of Use
TERMS & CONDITIONS
THE NAIL TIPS SHOP
Welcome to www.thenailtipsshop.com. The Nail Tips Shop provides services to you on www.thenailtipsshop.com. When you use any of our services, you are subject to the policies, terms, and conditions applicable to that service. We reserve the right to change any of the information on www.thenailtipsshop.com and these terms and conditions at any time. By accessing or otherwise using www.thenailtipsshop.com you are indicating your agreement to the Terms and Conditions contained herein. Please read them carefully.
USE OF THE NAIL TIPS SHOP:
By using www.thenailtipsshop.com you represent and warrant that you are more than 18 years of age or are visiting www.thenailtipsshop.com with the permission and supervision of a parent or guardian.
Subject to these Terms and Conditions, The Nail Tips Shop hereby grants you a limited, revocable, non-exclusive license to access and use the www.thenailtipsshop.com website on your computer or mobile device. Except as permitted in this paragraph, you may not reproduce, modify, display or otherwise make commercial use of any content from the The Nail Tips Shop website unless expressly permitted by The Nail Tips Shop.
The Nail Tips Shop reserves the right to refuse service to any individual at its sole discretion and without limitation if it believes that a user’s conduct violates applicable laws or is otherwise harmful to www.thenailtipsshop.com.
INTELLECTUAL PROPERTY RIGHTS
All graphics, images and content on the www.thenailtipsshop.com website, belong exclusively to The Nail Tips Shop, or its affiliates. The use of any The Nail Tips Shop trademarks or service marks without The Nail Tips Shop’s express written consent is strictly prohibited. You may not use The Nail Tips Shop’s trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit The Nail Tips Shop. In addition, you may not use any of The Nail Tips Shop’s trademarks or service marks in meta tags without The Nail Tips Shop’s explicit prior consent.
Customers who access and use the www.thenailtipsshop.com website from outside of the United States are responsible for complying with their local laws and regulations. You will be alerted at checkout if an item in your cart is restricted from shipping to your country. If you put a restricted item in your cart, you will not be able to check out until that item is removed from your cart or you change your shipping address.
Accidents happen. In the event that a product is listed incorrectly (e.g. price or description) due to a typographical error or other mistake, we reserve the right to refuse or cancel any orders that may have been placed for such a product listed. If your credit card has already been charged for such an erroneous purchase, we shall issue a credit to your card for the full amount of the charge.
The Nail Tips Shop deeply respects the intellectual property of others. Please contact firstname.lastname@example.org if you believe that any content on www.thenailtipsshop.com constitutes an infringement of your copyrights.
APPLICABLE LAW; DISPUTES; REMEDIES
The laws of the State of California will govern these disclaimers, terms, and conditions. Any dispute relating in any way to your visit to the www.thenailtipsshop.com website or products purchased on www.thenailtipsshop.com shall be submitted to confidential arbitration in Los Angeles, California, except in regards to issues regarding violations of The Nail Tips Shop’s intellectual property rights, which we may seek relief from in any state or federal court in the State of California.
By using the www.thenailtipsshop.com website, you hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in the state and federal courts of California.
No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys’ fees and expenses.
WHAT WE COLLECT:
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyses data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Info@thenailtipsshop.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
What payment methods do you accept ?
We accept the following methods of payment – Mastercard, Visa and Visa Debit.
When will I be charged?
Payment is charged immediately after security checks from your bank issuer and Captiva have been authorized.
How do I know my order has been placed successfully ?
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.
I did not receive a confirmation email
Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.
The item/size I order is out of stock. Why was it on the website?
All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/colour/ size or we will offer a refund.
How long will my order take to be processed?
We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.
Are you shipping out side of The United States?
We are currently shipping within United States only.
Will my order ship on the weekend or holiday?
Most orders will ship out within next day of ordering (we do not ship Saturdays, Sundays, or holidays), however some orders will take 24-48 hours to process.
- Only items purchased directly from the TheNailTipsShop.com site with the same serial number can be returned for refund.
- Shipping fees for all orders are nonrefundable.
- For orders with free shipping, a standard shipping fee will be deducted.
- All returns or exchanges are accept within 10 days un-open box and fully wrapped.
- Open items are subjects to 15% restocking fee.
- All returns are subject to a Return Processing Fee of $15.00.
- Return labels are not provided